## General Questions

### What is Klavo?

Klavo is a full-stack form component for Framer websites. It provides advanced form capabilities including file uploads, conditional logic, spam protection, and email delivery.

### How does Klavo work?

Klavo integrates directly into your Framer site as a component. When users submit forms, the data is processed securely, files are stored, and emails are sent to your specified recipients.

### Do I need coding knowledge?

No, Klavo is designed to work entirely within Framer's visual interface. No coding required.

### Is Klavo secure?

Yes, Klavo includes multiple security features:

- Honeypot spam protection

- Secure file storage

- License-based access control

- Domain validation

## Licensing Questions

### What does the Pro license include?

The Pro license is available in two variants:

**Pro Monthly:**

- Single-site usage

- 500 submission emails per month

- 1GB file storage

- All form features

- Email top-up capability

- Monthly billing

**Pro Yearly:**

- Single-site usage

- 500 submission emails per month

- 1GB file storage

- All form features

- Email top-up capability

- Yearly billing (typically with savings)

Both variants include the same features and limits. The only difference is the billing frequency.

### Can I use Klavo on multiple sites?

The Pro license allows use on one website. Each site requires its own license.

### What happens if my subscription expires?

If your subscription becomes inactive:

- Form submissions will stop working

- Access to stored files may be limited

- License will need to be reactivated

### Can I transfer my license?

Licenses are tied to the email address used for purchase. Domain changes are allowed up to 5 times per license.

## Email and Submissions

### How many emails can I send?

The Pro license includes 500 submission emails per month. Additional credits can be purchased through email top-ups.

### What happens when I reach my email limit?

When you reach your monthly limit:

- You can purchase email top-ups to continue

- Top-ups are used automatically

- Your monthly limit resets every 30 days

### Can I send to multiple email addresses?

Yes, you can specify multiple recipient email addresses by separating them with commas in the recipient email field. **Important:** Each recipient counts as a separate email credit. If you specify two email addresses, each form submission will consume 2 credits from your monthly allowance or top-up balance.

### Are submission emails customizable?

Yes, you can customize email templates using HTML and template variables. See the email template configuration in the component settings.

## File Uploads

### What file types are supported?

You can allow:

- Images only (JPG, PNG, GIF, etc.)

- Documents only (PDF, DOC, DOCX, etc.)

- All file types

### What is the file size limit?

Individual files are limited to 25MB. Total storage per license is 1GB.

### How long are files stored?

Files are stored securely and remain accessible via download links in submission emails. Storage is managed per your license limits.

### Can I download submitted files?

Yes, each submission email includes download links for all uploaded files. Links are secure and time-limited.

## Domain Management

### How many times can I change my domain?

You can change your active domain up to 5 times per license. There is no cooling period between changes.

### How do I change my domain?

1. Visit the license manager page

2. Request a domain change

3. Confirm via email

4. Your new domain becomes active

### What happens to my old domain?

When you change domains, the old domain is deactivated. Form submissions will only work on the new active domain.

### Can I use subdomains?

Yes, subdomains are supported and treated as separate domains. Each subdomain would require its own domain activation.

## Technical Questions

### Does Klavo work in Framer preview mode?

Forms will validate licenses in preview mode, but submissions are disabled. You must publish your site for form submissions to work.

### Can I use Klavo with custom code?

Klavo is designed to work as a standalone component within Framer. Custom integrations may be possible but are not officially supported.

### What browsers are supported?

Klavo works in all modern browsers that Framer supports, including Chrome, Firefox, Safari, and Edge.

### Is there an API?

Klavo uses internal APIs for form processing. Public API access is not currently available.

## Billing Questions

### How does billing work?

Klavo uses subscription billing through Lemon Squeezy. You're billed monthly or annually based on your subscription plan.

### Can I cancel my subscription?

Yes, you can cancel your subscription at any time through your Lemon Squeezy account or customer portal.

### What happens to my data if I cancel?

Your form submissions and files remain accessible according to your license terms. Form functionality will stop working after cancellation.

### Are refunds available?

Refund policies are handled by Lemon Squeezy. Contact their support for refund inquiries.

## Email Top-ups

### How do email top-ups work?

Email top-ups are one-time purchases of additional email credits. They supplement your monthly allowance and never expire.

### When are top-ups used?

Top-ups are automatically used when your monthly limit (500 emails) is exceeded. They're consumed seamlessly in the background.

### Can I purchase multiple top-ups?

Yes, you can purchase multiple top-up packages. Credits are cumulative and added to your total balance.

### Do top-ups expire?

No, top-up credits never expire. They remain available until used.

## Support Questions

### How do I get help?

- Review the documentation and troubleshooting guides

- Check the FAQ for common questions

- Contact support through your license email

- Use the license manager for account issues

### What information should I provide when asking for help?

Include:

- Your embed key (first and last few characters)

- Error messages received

- Steps to reproduce the issue

- Browser and device information

### Is there a community or forum?

Community resources may be available. Check the Klavo website for community links and resources.

## Feature Questions

### Does Klavo support conditional logic?

Yes, Klavo includes conditional logic that allows fields to appear or disappear based on other field values.

### Can I customize the form appearance?

Yes, extensive styling options are available including:

- Label styling

- Input styling

- Button styling

- Layout options

- Color customization

### Does Klavo include spam protection?

Yes, Klavo includes honeypot spam protection that silently filters spam submissions without user interaction.

### Can I export form submissions?

Form submission data is stored and accessible through your license. Export features may be available in future updates.